Frequently Asked
Questions

We serve all of Greater Montreal including: Downtown, Westmount, Outremont, Mont-Royal, Plateau Mont-Royal, Mile End, Rosemont, Villeray, Ahuntsic, Saint-Laurent, Côte-des-Neiges, NDG, Verdun, LaSalle, Griffintown, Old Montreal, as well as North Shore cities: Laval, Blainville, Terrebonne, Boisbriand, Mirabel, Saint-Eustache, Sainte-Thérèse, Rosemère, Lorraine and Mascouche.

Yes, all our employees undergo complete background checks, are professionally trained and bonded. We carry full professional liability insurance covering all our services, protecting your home and belongings. Our teams are supervised and receive ongoing training.

Absolutely! We exclusively use eco-certified, non-toxic cleaning products that are completely safe for families, children and pets. All our products are eco-friendly and professional grade. If you have specific allergies or product preferences, let us know and we will accommodate at no extra charge.

No, you do not need to be present. We can accommodate different access methods: traditional key, entry code or smart lock. Our trusted team will secure your home when leaving and can send you a notification once cleaning is complete. Many of our regular clients give us access and trust us to maintain their home while they are away.

Our customer service is available Monday to Friday from 8am to 6pm, and Saturday from 9am to 4pm. We guarantee a response to any inquiry within 24 hours. For emergencies, we offer priority service with 3-hour response time for an additional fee.

Regular Maintenance includes: floor care (vacuuming, mopping), surface dusting/disinfecting, kitchen cleaning (counters, sink, appliance exteriors), bathroom disinfection, making beds and emptying trash. Deep Cleaning includes all regular services PLUS: inside appliances (oven, fridge, microwave), inside cabinets/drawers/closets, baseboards/door frames/light fixtures, window tracks/blinds, and wall spot cleaning. Deep cleaning starts at $149.

Yes! Our Airbnb & Short-Term Rental service is designed for hosts who need quick and reliable turnover cleaning between guests. Pricing: Studios $59, 1 bedroom $79, 2 bedrooms $99, 3+ bedrooms $129+. Service includes: complete cleaning, linen washing and changing, restocking consumables and visual property inspection. We offer calendar sync with Airbnb/VRBO and photo confirmations.

Yes, we offer comprehensive AC cleaning service. Standard service at $89/unit includes: filter cleaning, evaporator disinfection, drip pan cleaning and anti-mold treatment. Deep service at $129/unit adds: complete component disassembly, deep coil cleaning, drain unclogging and long-lasting antimicrobial treatment. Can reduce your energy consumption by up to 15%.

Yes! Our move cleaning service starts at $199. It includes: complete cleaning of empty or semi-empty home, special attention to landlord requirements, frame and baseboard cleaning, and preparation for inspection. We also offer a Complete Moving Package at $449 including BOTH move-out AND move-in cleaning with same-day coordination available.

Yes, we offer commercial cleaning services for offices, clinics, retail stores and shared spaces. Our services include: after-hours cleaning, trash removal, work surface disinfection, bathroom cleaning and common area maintenance. We provide custom quotes tailored to your specific needs. Contact us for a free assessment.

Yes! We have a specialized service for real estate agents with photo-ready cleaning, open house refreshes and move-out cleaning. The Broker Package at $599 includes 3 photo-ready cleanings, 2 open house refreshes, 1 move-out cleaning, 24h priority scheduling and staging support available.

Getting a quote is easy and takes less than 2 minutes! You can: 1) Fill out our online form at skitterskoon.com/request-a-quote, 2) Call us at 438-367-3962, or 3) Email contact@skitterskoon.com. We offer free no-obligation quotes and guarantee a response within 24 hours.

We accept multiple payment methods for your convenience: credit cards (Visa, Mastercard, Amex), Interac/debit and bank transfers. For packages over $500, we offer flexible interest-free payment plans. Payment is generally due after service completion. Tips for our team members can be given directly in cash.

Yes, you can cancel or reschedule for free with 24 hours notice. Late cancellations may incur fees. For monthly packages, you can cancel with 7 days notice before the next billing. We offer total flexibility and will always work with you to find a fair solution.

We recommend booking 2-3 days in advance for regular cleanings to ensure your preferred time slot. However, we understand emergencies! We offer urgent priority service with 3-hour response time for a +50% surcharge. For move cleaning, we suggest booking 1-2 weeks ahead, especially during busy periods (end of month, July 1st).

No, we do not require long-term contracts! You can book services as needed, whether it is a one-time deep clean or regular maintenance. For recurring services, you simply enjoy reduced rates without being locked in. You can adjust frequency, skip cleanings or pause service anytime with 24 hours notice.

Yes! We offer a 100% Satisfaction Guarantee. If you are not completely satisfied with our service, contact us within 24 hours and our team will return for free to correct any identified issues. No questions asked. If problems persist after the return visit, we offer partial or full refund options. Our goal is to build lasting, trusting relationships with our clients.

While this is very rare thanks to our rigorous training, our professional liability insurance covers all accidental damage. Report any incident to us and we will resolve it quickly. All our services are covered by our insurance, protecting your home and belongings.

We do our best to assign the same team to each visit. This allows our employees to know your home and preferences for an even more personalized service. Package clients get priority access and can request their preferred teams.

Yes! All our services include our professional commercial-grade supplies and equipment. We use eco-certified products safe for families and pets. If you have specific product preferences or sensitivities, let us know and we will accommodate at no extra charge. You do not need to provide anything!