Privacy Policy

How we protect your personal information

Last updated: April 2026

Introduction

Skitterskoon Inc. ("Skitterskoon", "we", "our") is committed to protecting the privacy of its clients and visitors. This privacy policy explains how we collect, use, share, and protect your personal information.

Information We Collect

Information You Provide

When you use our services or website, we may collect:

  • Contact information: Name, email address, phone number, postal address
  • Account information: Username, password (encrypted), preferences
  • Service information: Details about your property, cleaning preferences, special instructions
  • Payment information: Credit card (securely processed via Stripe)
  • Communications: Messages, comments, reviews

Information Collected Automatically

When visiting our site, we automatically collect:

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referral source
  • Device information

How We Use Your Information

Service Delivery

  • Process and confirm your bookings
  • Send our teams to your property
  • Contact you about appointments
  • Process payments
  • Respond to your questions

Service Improvement

  • Analyze site usage to improve it
  • Personalize your experience
  • Develop new services
  • Conduct research and analysis

Marketing Communications

  • Send special offers and promotions (with your consent)
  • Share cleaning tips and news
  • Request reviews and feedback

You can unsubscribe from marketing communications at any time.

Information Sharing

We may share your information with:

  • Employees and contractors: To provide our services
  • Service providers: Payment processing (Stripe), CRM, email services
  • Analytics partners: Google Analytics
  • Legal authorities: If required by law

We never sell your personal information to third parties for marketing purposes.

Data Protection

We implement appropriate security measures:

  • SSL/TLS encryption for all data transmissions
  • Secure password storage (hashing)
  • Restricted access to personal information
  • Staff training on data protection
  • Regular secure backups

Your Rights

Under privacy laws, you have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your data (under certain conditions)
  • Withdraw consent for marketing
  • Request a copy of your data
  • File a complaint with the privacy authority

Data Retention

  • Account data: As long as your account is active
  • Service history: 7 years (tax requirements)
  • Payment data: Per legal requirements
  • Marketing communications: Until you unsubscribe

Contact Us

For any questions about this policy or your personal data:

Privacy Officer

We commit to responding to any request within 30 days.